Mobile Desktop Support

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐌𝐨𝐛𝐢𝐥𝐞 𝐃𝐞𝐬𝐤𝐭𝐨𝐩 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐢𝐚𝐦𝐢, 𝐅𝐋 𝐃𝐮𝐫𝐚𝐭𝐢𝐨𝐧 : 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐜𝐭 (𝐎𝐧-𝐬𝐢𝐭𝐞) 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 : 𝟖-𝟏𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧: Competencies: Minimum 8-10+ years of experience ServiceNow_ITAM (IT Asset Management) Desktop Management - Infrastructure Services (IS) 1. 𝐃𝐞𝐯𝐢𝐜𝐞 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 & 𝐈𝐦𝐚𝐠𝐢𝐧𝐠 - Perform imaging of new laptops using standardized enterprise images provided by the client. - Build and configure devices from the designated staging location (Port of Miami). - Ensure all devices are compliant with organizational security standards through Intune enrollment. 2. 𝐃𝐞𝐯𝐢𝐜𝐞 𝐋𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Coordinate distribution of new devices and collection of legacy devices. - Ensure successful execution of end-user device refresh lifecycle covering: - Asset assignment - Device activation - Decommissioning of old hardware - Maintain accurate tracking of all devices through ServiceNow asset management. 3. 𝐔𝐬𝐞𝐫 𝐃𝐚𝐭𝐚 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - Guide users to back up data to OneDrive prior to transition. - Provide documentation and instructions to ensure smooth migration of files/settings. - Troubleshoot post-deployment issues, including application setup and device access. - Conduct follow-ups to ensure users are fully operational. 4. 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 & 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 - Coordinate shipping of devices to remote users via FedEx and track deliveries. - Manage scheduling for delivery/returns: - Remote users via scheduling tools - Onsite users via designated pickup locations - Validate user eligibility through ServiceNow and Azure prior to deployment. 5. 𝐀𝐬𝐬𝐞𝐭 & 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Update asset records at every lifecycle stage: - Shipment - Delivery - Assignment - Return - Maintain tracking numbers and audit trails in ServiceNow. 6. 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 & 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - Work closely with project stakeholders (Engagement Manager, SMEs, client teams). - Follow defined governance and reporting structures. - Ensure adherence to agreed service windows and delivery timelines. 𝐖𝐨𝐫𝐤 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭 & 𝐂𝐨𝐯𝐞𝐫𝐚𝐠𝐞 - Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne. - Service Window: Monday–Friday, 8:00 AM – 5:00 PM (EST). - Support Model: Combination of onsite and remote user support. 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬: Expertise In - - Windows & Mac OS device setup and configuration - Imaging and endpoint deployment tools - Microsoft Intune / Endpoint Manager - ServiceNow (Asset Management preferred) - Azure AD user/device validation 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬: • 𝐒𝐭𝐫𝐨𝐧𝐠 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐟: - IT asset lifecycle management - End-user support and troubleshooting - Data migration and backup processes - Logistics coordination and scheduling 𝐒𝐨𝐟𝐭 𝐒𝐤𝐢𝐥𝐥𝐬: - Excellent communication and user interaction skills - Strong coordination and multitasking capabilities - Attention to detail in asset tracking and documentation - Ability to work in fast-paced, high-volume rollout environments